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Shipping
U.S. Customers
Upon checkout, you will be given the option to ship using UPS or USPS. Please note we do not ship tobacco to the following states: Arizona, Maine, Maryland, Michigan, New York, South Dakota, Utah, Washington, and Wisconsin.
See map below of the U.S. illustrating UPS's estimated number of days to delivery for UPS Ground.
For a USPS map of estimated delivery times visit: https://www.usps.com/priority-mail/map/
Shipping Confirmations and Processing Times
A confirmation of your order will be emailed to you after finalizing your purchase. Orders are typically processed and shipped within 1 to 2 business days but may experience delays due to higher order volumes. Once your package has been shipped, Fumari.com will also send you a shipping confirmation email. Instructions on how to track your package (for domestic orders) will be included as well. Please remember that UPS does not ship to P.O. Boxes. For help on selecting a shipping method for the U.S., click here.
California and Florida Customers
All deliveries to California and Florida from Fumari.com now require an adult signature. Prior to shipping your order, you’ll receive an automated call from Fumari confirming your order will be shipped. There is no action required from you, this call is simply informational. Due to the Automated Call requirement, your order will be shipped the next business day following the call. Automated calls are required by law to be placed after 5:00 PM Pacific Time and shipments cannot be released from our warehouse to UPS or USPS until the call has been made.
If your package cannot be delivered because of a failed attempt at obtaining the adult signature your package will be returned to our warehouse at which time you will be offered a refund or the option to have the package reshipped at an additional cost. Refunds will be processed between 1-2 business days after having been received and will only include merchandise (initial shipping costs are non-refundable) and are subject to a 15% restocking fee at our discretion.
Shipping Method Details
Click here for a detailed overview of shipping methods provided by Fumari.
International Orders
Fumari.com ships orders internationally to most countries. Please note that some countries charge additional taxes on tobacco products that Fumari has no control over. Please contact your country's Customs office for current tobacco taxation laws. For orders returned to Fumari from a Customs Office, customers will be refunded the value of the products we receive. Shipping fees are non-refundable.
USPS shipments to international customers may not be traceable depending on the country. For detailed information please refer to the following link; https://www.usps.com/international/priority-mail-international.htm.
UPS and Fumari Days off
- New Year's Day
- Memorial Day
- Independence Day (Observed)
- Labor Day
- Thanksgiving
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
- New Year's Eve - DELIVERY OF PRE-ARRANGED AIR AND INTERNATIONAL ONLY
Holiday Shipping Guide
We'll update you as the holiday shipping season approaches with important shipping and shopping deadlines so you can make sure all your gift shopping is complete!
Returns
Any product purchased at Fumari.com is backed by a 30-day Satisfaction Guarantee. If you are not happy with your purchase for any reason, please notify us within 30 days of your purchase so we can make it right!
If you are not 110% satisfied, here’s what to do:
- Hang on to that product, we might need it to initiate a claim or investigate a problem.
- Contact us as soon as possible, within 30 days of receiving the goods.
CONTACT FUMARI CUSTOMER SERVICE- Phone: +1 (619) 331-3535
- Email: contactus@fumari.com
- Live Chat: click the button at the bottom right
*We’re here and ready to talk Monday through Friday, 8:00am to 4:30pm Pacific Time
- Resolutions will be determined on a case-by-case basis.
If you’re sending things back to us as part of your resolution, here’s the return address:
Fumari
Attn: Internet Returns
675 Gateway Center Drive, Suite A
San Diego, CA 92102
Refunds and Exchanges take 1-2 business days to process. No restocking fees, ever!
ADDITIONAL INFORMATION FOR INTERNATIONAL RETURNS
International orders that are returned to Fumari’s warehouse for any reason will receive either a refund or rewards points equivalent to the value of the product once the items are received. Please note that shipping fees are non-refundable.
CLAIMS FOR MISSING, WRONG OR DAMAGED MERCHANDISE
In the case of missing or wrong merchandise, please call, email or chat with our customer service team as soon as you are aware of the problem. Some carriers have limitations on when a claim can be filed. Please keep the goods that will need to be replaced in the original shipping box because you may be asked to submit photographs or hand the goods over to the shipping carrier.
In the case of lost packages, please allow a Fumari representative to initiate the claim with the shipping carrier on your behalf. As soon as you are aware your package has not been delivered in accordance with the original arrival estimate, contact our office for help.